CallerID
Miscellaneous
Orders
iPhone
CallerID
- Some of my calls do not have caller ID information. Is there something wrong?
- In most countries, there are three types of calls:
- Those with Caller ID
- Those marked "Out of Area" - The number in the caller ID is actually O. This is sent for overseas calls, or from other phone
networks where they didn't pass any caller ID information on to your phone system. No name or number is logged for these calls.
- Those market "Private" - the number in the caller ID is P. Typically unlisted calls will show up as Private on your telephone. No name or number is logged for these calls
If you get the second or third type of call, no name or number will be logged. This is normal and does not indicate a problem with PhoneValet.
Miscellaneous
- Can PhoneValet answer calls while my Mac is sleeping?
PhoneValet does not wake the Mac from sleep - MacOS X cannot wake up fast enough to retrieve the caller ID signalling (which is sent between the first and second ring), and often several rings have passed resulting in the caller to stop waiting and hanging up before PhoneValet to answer.
You can enable any other sleep settings for the screen, hard disks, and any processor performance settings, since these will not affect PhoneValet. You should not set the computer to go to sleep, though.
- Can Time Machine be used to automatically back up my Parliant database?
No. Your Parliant database contains many files that need to remain in sync with each other. Time Machine was developed to backup single files and not multi-file databases.
However, if you make a backup by choosing the Backup command in the File menu, it will archive the database to a single file that can be safely backed up with Time Machine. - Does PhoneValet let you talk on the telephone through your Mac?
Currently, no. PhoneValet is aimed at letting you get the most out
of your existing telephones. PhoneValet can help you dial, and can
take messages, but it does not currently let you take
a phone call using a microphone and speakers on the computer.
Some excellent telephone headsets (both wired and wireless) are
available to help you make phone calls. PhoneValet is compatible
with all normal telephone gear, such as headsets, and will still
log, dial and record your calls as needed.
- How do I uninstall Parliant software?
An uninstaller application is located in the Extras folder on your CD or in the disk image downloaded from Parliant's site.
Orders
- I ordered PhoneValet Anywhere, Home Edition, or an upgrade via your web site but it did not send me my new license code?
When you place an order you are always emailed a confirmation after your order was placed. If you ordered an electronic-only product such as PhoneValet Anywhere, or a software upgrade, it will be emailed to you approximately five to ten minutes after your order. If you ordered a physical product (for example, PhoneValet Message Center) along with an electronic-only product, your license for this electronic-only product will be sent when the physical items have shipped.
If you did not receive expected email from us, please check your junk mail filter in your email application. It is possible your junk mail filter accidentally filtered our email. If you download mail from an online mail service such as Yahoo or GMail, please log on to those servces to check the junk mail filter there. If there was a problem with your order (for example, if an incorrect code was entered, or there is a billing issue), our staff will be notified and will contact you.
If after a business day, you still do not receive your licenses, please contact us.
iPhone
- Can I play PhoneValet emailed messages on my iPhone?
As of September 27, 2007, the iPhone 1.1.1 software update supports playback of audio attachments through email. Please install this update in your iPhone. In the PhoneValet General Preferences, under Recordings, set the format to either WAV, AAC, or AAC Optimized for iPhone - these three formats can be played back on iPhone.
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