The right information — for the person, and time.
Many users of PhoneValet have home offices, and use PhoneValet for both their home and office lines. Of course, it goes without saying that business and personal callers should hear different greetings. As most offices are not open 24 hours a day, there is a need to let callers know whether to expect a quick answer to their queries.
With PhoneValet your callers will always know what to expect because you can present different voice mail choices — even a whole new set of announcements and menus — depending on the time of day and the line the call has come in on. These are voice mail overrides.
Override ideas
Most businesses stand to benefit from the judicious use of overrides. Here are a few examples of how this may benefit your business:
- Inform callers calling between noon and one pm that the office is closed for lunch.
- Provide a live transfer-to-operator function during working hours that is not offered in the evening.
- Some businesses (e.g. medical clinics and lawyers) choose to take messages only during opening hours, preferring a referral to an after-hours service in the evenings. Overrides mean no one will forget to "put the phones over" again — good for you and your clients!
- Greet clients with an accurate "good morning" or "good afternoon" while your family's line says "hi, how's it going"?
- In a business built around callers' access to information (i.e. property listings), prepare a set of announcements that become active right at midnight on Saturday, and another for Sunday.
Profiles: Get even more specific
Sometimes it isn't a question of treating everyone the same. Sometimes the line and the time aren't specific enough to accomplish what you need. You can tailor the voice mail system to a particular caller or group of callers using PhoneValet's call profiles. Setting it up is a breeze!
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